Privacy & Returns Policy

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 TERMS AND CONDITIONS
Please read through the terms and conditions as they apply to your  use of this website at http://eearomatherapy.com.au. By using this  website you agree to be bound by these terms and conditions.

PRIVACY POLICY

Essential Essence Aromatherapy Oils Respects Privacy
All information collected at this site will be kept strictly  confidential and will not be sold, reused, rented, loaned, or otherwise  disclosed. Any information you give to Essential Essence Aromatherapy Oils will be  held with the utmost care, and will not be used in ways that you have  not consented to. A more detailed explanation about how we safeguard  your personal information is described below.

Resale or disclosure of information to third parties
Essential Essence Aromatherapy Oils does not sell, rent, loan, trade, or  lease any personal information collected at our site, including from our  membership forms or email lists.

General
We may, from time to time, change the terms that govern your  use of our site. Your use of our site following any such change  constitutes your agreement to follow and be bound by the terms as  changed. We may change, move or delete portions of, or may add to, our  site from time to time.

Product availability
Although availability may be indicated on the site, we cannot  guarantee product availability and products, nonetheless, may not be  available for immediate delivery. We reserve the right, without  liability or prior notice, to revise, discontinue, or cease to make  available any or all products or to cancel any order. If there is any  revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and  specifications to the products ordered or cancel your order with a full refund of any money paid.

Indemnification
You agree to defend, indemnify and hold Essential Essence Aromatherapy Oils  harmless from and against any and all claims, damages, costs and  expenses, including attorneys’ fees, arising from or related to your use  of this site.

How to contact Essential Essence Aromatherapy Oils
If you would like to discuss any issues about our Privacy  Policy, you are welcome to speak with us and we will be happy to resolve  your issues as best as possible. Please contact us on +61 425 812 873  or use the contact form on this website.

Returns Policy

We hope that you love everything you order from our Essential Essence  Aromatherapy Oil's online store. However, should any products be faulty  or  damaged we will happily refund or exchange these items for you. Please  contact us within 7 days of order receipt of your items for us to arrange this for you. 
Refund:

To organise a refund for faulty or damaged products please contact us  by using the contact form on this website or telephone us on +61 425  812 873 to discuss further.  A full refund  (excluding delivery costs) will be made via your original payment method as soon as any faulty products are returned or if images are forwarded which clearly show the problem.  We require the products to be returned if possible so they can be further evaluated and laboratory tested if necessary.  Alternatively we can provide you with credit to the value of the items which are faulty or damaged, which  can be used to in our on-line store.
Exchange:

Should you wish to receive a replacement item please let us know and  we will ship it out to you as soon as we receive the product back. Please note the buyer  is responsible for any postage costs associated with any product  returns.

To organise a refund or to exchange your faulty or damaged product please contact us at:

Phone: (+61) 4 25 812 873 or use the contact form provided on this website.

Best wishes from the Essential Essence Aromatherapy Oils Team.  We  hope you enjoy our products and your interactions with us.  We welcome  your feedback.  If there is anything you feel we could improve on please  let us know.